Phoenix Family Practice - News

Capacity and form closure

We have had significant sickness today and both rail and road closures have further impacted our ability to help as many people as we would usually expect on a Monday. We will be making adjustments to the form opening times to manage capacity ...

Protected Learning Closure

Phoenix Family Practice will be closed from 13:00 on 19th of September 2024 for staff training and development

Capacity Issues

Due to illness within the team our capacity has been impacted this week and we have had to adjust timings on our form access to mitigate this. We ask you to bear with us if you experience a delay on prescription requests.We sincerely apologise for ...

Flu Season

We are now taking bookings for the flu clinics for eligible patients only All patients 65 and over At risk patients Please ask at reception to book your appointment. Saturday 5th October - Booked Saturday 12th October – Booked Saturday 26th October – Spaces left Children’s flu clinic dates TBC

Dr Lindy Fozard

Retirement Announcement After 35 years at the Practice Dr Lindy Fozard has decided to hang up her stethoscope and will retire at the end of September. (She will however be making a guest appearance at the flu clinic in October!) Dr Fozard will be missed by us all very much!! We wish her lots of luck in her next adventure. Phoenix Family Practice

Critical IT Issues Update 3

We'd like to thank you for your continued support and patience, following the Crowdstrike IT outage. Our clinical systems are back up and running and our clinical team has gone above and beyond to clear the backlog. We are happy to report that ...

Critical IT Issues Update 2

Our clinical system provider has been working to resume a working level of service over the weekend and we are optimistic we may be able to resume normal service as early as Wednesday. We will provide further update and insights tomorrow when our ...

Critical IT Issues Update

The partners and staff at Phoenix Family Practice would like to thank you for your understanding today as we dealt with IT outages that fundamentally impacted our ability to provide you a service. Our clinical system allows us to book/cancel ...

Critical IT Issues

We are experiencing IT issues affecting appointments, prescriptions, online forms and communications. Please only call us with urgent issues, but bear in mind wait times are longer. Thank you. If you need help right now, contact 111.nhs.uk, call 111, or in an emergency call 999.

Forms Closure 27.06.2024

On the afternoon of Thursday 27th of June 2024 we will be temporarily suspending the forms between 12:30 and 14:00. We ask kindly that you do not phone if they are not available for that period, please continue to use the forms when they reopen between 14:00 and 15:00 or alternatively use the form the following day. Thanks so much for your understanding.