Phoenix Family Practice - News

Critical IT Issues Update 3

We'd like to thank you for your continued support and patience, following the Crowdstrike IT outage. Our clinical systems are back up and running and our clinical team has gone above and beyond to clear the backlog. We are happy to report that ...

Critical IT Issues Update 2

Our clinical system provider has been working to resume a working level of service over the weekend and we are optimistic we may be able to resume normal service as early as Wednesday. We will provide further update and insights tomorrow when our ...

Critical IT Issues Update

The partners and staff at Phoenix Family Practice would like to thank you for your understanding today as we dealt with IT outages that fundamentally impacted our ability to provide you a service. Our clinical system allows us to book/cancel ...

Critical IT Issues

We are experiencing IT issues affecting appointments, prescriptions, online forms and communications. Please only call us with urgent issues, but bear in mind wait times are longer. Thank you. If you need help right now, contact 111.nhs.uk, call 111, or in an emergency call 999.

Forms Closure 27.06.2024

On the afternoon of Thursday 27th of June 2024 we will be temporarily suspending the forms between 12:30 and 14:00. We ask kindly that you do not phone if they are not available for that period, please continue to use the forms when they reopen between 14:00 and 15:00 or alternatively use the form the following day. Thanks so much for your understanding.

Polite Notice

We appreciate it has been a difficult few weeks for patients and staff while the practices merge and we continue to experience an unprecedented level of demand. Our entire team is working very hard to help you, our patients. However there ...