|Monday - Friday||8:30 - 18:30|
|Saturday||9:00 - 11:00|
|>> What do I do when the surgery is closed?|
We look after the health care needs of approximately 13,000 patients. We share the premises with another medical practice, The Rowan Practice, as well as the Treatment Room.
A new building will be built on the same site which will house the two Practices, and other services. We anticipate the planning, procuring and building process will take around three years. North West Surrey Clinical Commissioning Group are managing this process and have undertaken to keep the local community informed of progress.
Our philosophy is to provide high quality care to all our patients. We value the traditions of whole family medicine which has always been fundamental in our long established practice. As a team, we aim to give each patient the time they need within a supportive and caring environment. We recognise that the patient is at the centre of everything we do and deserves dignity, honesty and respect at all times. Please click here to view our Aims and Objectives Summary
How do you communicate?
Do you need information from us in a different format - for example, large print or easy read? Do you need help to communicate with us - for example, because you use British Sign Language? If so, please tell a member of the practice staff, telephone us on 01932 504450 or email us at firstname.lastname@example.org. The practice has fully implemented and conformed to the Accessible Information Standard.
Please read our communication standard policy here.
To the end of 2016 - 320 patients failed to attend their appointment which equates to 53 lost GP hours and 206 nurse appointments which averages 34 lost nurse hours. Patients who continue to miss appointments will be contacted and may be removed from our list.
Whilst we are trying to manage our appointment availability as best as we can this obviously impacts on everyone. These appointments may also have been available to patients who may have unnecessarily gone to A&E. However, we would like to take this opportunity to thank all our patients who do attend and who let us know in good time when they need to cancel an appointment.
Out of Hours:
111 (NHS 111)
(For non urgent requests / queries)
By using "Patient Access" on line services you don't have to wait on the phone or queue and you have 24 hours a day access. Use Patient Access to book or cancel your next appointment with a doctor. You have the same access to 10 minute routine appointments as Reception staff. We do not currently use this service for nurse appointments as these vary in length from 10 to 30 minute appointments depending on the type clinic e.g. respiratory or diabetes. You can use Patient Access to request repeat medication and view your medical records. You can update your personal details such as your address or contact details - all on-line!