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Opening Hours
Monday - Friday
8:30 - 18:30
Saturday9:00 - 11:00
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Care Quality Commission Rating

Church Street Practice is located in a Primary Care Centre and Hospital built in 1999 on the site of the old cottage hospital, currently owned by NHS Property Services Ltd. We look after the health care needs of approximately 13,000 patients. We share the first floor with another medical practice, The Rowan Practice, as well as a Walk-in Centre open 7 days a week (365 days a year), Treatment Room, Community Nursing team and Health Visitors. We have access to a variety of facilities on site such as X-ray, physiotherapy and podiatry. Out-patient clinics are held by local hospital consultants and there is a palliative care ward on the ground floor. We are part of North West Surrey Clinical Commissioning Group (NWS CCG).

Our Values

Our philosophy is to provide high quality care to all our patients. We value the traditions of whole family medicine which has always been fundamental in our long established practice. As a team, we aim to give each patient the time they need within a supportive and caring environment. We recognise that the patient is at the centre of everything we do and deserves dignity, honesty and respect at all times. Please click here to view our Aims and Objectives Summary

 

How do you communicate?

Do you need information in a different format?  Do you need communication support?  If so, please tell a member of the practice staff, telephone us on 01932 826025 or email us at churchstreet.practicemail@nhs.net. The practice is working to achieve the Accessible Information Standard.

 

Lost Hours

To the end of 2015 - 1103 patients failed to attend their appointment which equates to 184 lost GP hours and 422 nurse appointments which averages 141 lost nurse hours. Patients who continue to miss appointments will be contacted and may be removed from our list.

Whilst we are trying to manage our appointment availability as best as we can this obviously impacts on everyone. These appointments may also have been available to patients who may have unnecessarily gone to A&E. However, we would like to take this opportunity to thank all our patients who do attend and who let us know in good time when they need to cancel an appointment.

Friends & Family Test

We would like you to think about your recent experiences of our service.
To see how we are doing please click here.

Contact Details

Appointments (08:30-18:30):
01932 826025

Switchboard (08:30-17:30):
01932 828200
Urgent Problems (08:00-08:30):
01932 851100
Out of Hours:
111 (NHS 111)
Fax:
01932 844902

Email: churchstreet.practicemail@nhs.net
(For non urgent requests / queries)

24 Hour Online Access

By using "Patient Access" on line services you don't have to wait on the phone or queue and you have 24 hours a day access. Use Patient Access to book or cancel your next appointment with a doctor. You have the same access to 10 minute routine appointments as Reception staff. We do not currently use this service for nurse appointments as these vary in length from 10 to 30 minute appointments depending on the type clinic e.g. respiratory or diabetes. You can use Patient Access to request repeat medication and view your medical records. You can update your personal details such as your address or contact details - all on-line!

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