WEYBRIDGE HOSPITAL FIRE UPDATES

FULL ADDRESS OF CURRENT PREMISES:

Burwood Ward
Walton Community Hospital
Rodney Road
Walton-on-Thames
KT12 3LD

NEW TELEPHONE NUMBER:

01932 414248

FIRE BULLETIN 03/08/17 12.05pm

Appointments

– We are now seeing patients for all routine GP appointments as usual.
– We are offering most practice nurse services, such as smears and blood pressure checks, however if we cannot accommodate for certain appointments patients will be contacted to cancel their appointment.
– We are not able to offer minor op appointments for the foreseeable future. Patients who have appointments booked for these will unfortunately have to be cancelled. Please keep checking our website for updates on these services.
– We cannot offer appointments for Cryotherapy (wart and verruca freezing) at the present time. Patients can book appointments to speak to the doctor for advice on how to treat warts and verrucas but currently we do not have the facility to freeze them.

Telephones

– We have a new phone number that is accepting incoming calls. This is: 01932 414248.
– Our phone capacity is still very limited, so please bear with us. This will be the same situation for the foreseeable future. If you have access to online services we are encouraging patients to use this service where possible. We are also encouraging patients to use our email address to contact us for non-clinical issues. This is churchstreet.practicemail@nhs.net

Travel Vaccinations

– We are currently having issues obtaining travel vaccines following the fire, compounded by a national shortage of some vaccines. We hope to resume a normal service in the next couple of weeks, however if any patients need vaccinations urgently, they can visit local travel clinics outlined below:
– CHURCH PHARMACY: 99 Queens Road Weybridge KT13 9UQ, 01932 842632
– GLOBAL HEALTH TRAVEL CLINIC: 2nd Floor West Byfleet Health Centre Maderia Road West Byfleet KT14 6DH, 01932 943002, www.globalhealthtravelclinic.co.uk
– PRIME HEALTH: 1 Brooklands Road Weybridge KT13 OTJ, 01932 943002, www.prime-health.co.uk
– Superdrug Guildford
– Robens Centre Guildford
– Nomad Clinics London: www.londontravelclinic.co.uk

FIRE BULLETIN 18/07/17 2.00pm

The level of service that we can offer to patients is increasing day by day. However, we are not expecting to reach full capacity for several more weeks.

Appointments:

– We are now able to see patients for routine doctor appointments. However we are not yet able to see patients for practice nurse appointments until we have a full stock of vaccines and equipment.
– If you have an upcoming appointment and have not yet been contacted to cancel this appointment, please assume this is still going ahead. All appointments are now being held at BURWOOD WARD IN WALTON COMMUNITY HOSPITAL ON RODNEY ROAD. Please be aware we may still be contacting patients to cancel appointments for this week.

Telephones:

– Our telephone capacity is increasing but we are currently far from normal level. Please bear with us as we try to respond to calls and messages. If you are able to contact us by email this is more easily managed than a telephone call. Our email address is churchstreet.practicemail@nhs.net.

Prescriptions:

– We now have capacity to print off prescriptions. However, these would need to be collected from our current premises in Walton. If patients prefer they can visit a local pharmacy in Weybridge to set up a nomination, then they will be able to collect their prescriptions from there as they will be sent electronically.

Faxes

– We currently do not have the facility to send or receive faxes. We are hoping to have faxing capabilities by the end of next week. If information can be sent to us by email in the meantime, please send it to churchstreet.practicemail@nhs.net.

FIRE BULLETIN 17/07/17 10.30am

We are in the process of setting up at Burwood Ward in Walton Community Hospital and continue to offer an emergency triage service.

Appointments:

– Routine appointments for today have been cancelled and we will continue to update when we know the feasibility of appointments later in the week.
– We are arranging baby immunisations as a priority.
– Travel immunisations have been cancelled, if you are needing any vaccinations urgently, please go to Church Pharmacy on Queens Road (01932 842632), Global Health Travel Clinic in West Byfleet Health Centre (01932 943002), or Prime Health on Brooklands Road (01932 504999).

Telephones:

– Please only phone if your issue is an emergency as we only have one phone and we are struggling to keep up with the messages.

Records:

– Unfortunately a few paper records of newly registered patients were destroyed in the fire. The majority of our records are stored off site, please be reassured that more than the last 10 years of records are stored electronically, therefore we still have access to these.

Prescriptions:

– We remain unable to print prescriptions. We encourage our patients to register for electronic prescriptions at a local pharmacy, who can then request these directly for you.

Paperwork for referrals, insurance work etc:

– Unfortunately some paperwork in preparation was also lost in the fire. If you are awaiting a private referral letter, or reports for insurance etc, you will need to contact us again to re-request this. Please be reassured that all NHS referrals are processed electronically so these should be unaffected. If you are expecting an appointment and you have not heard after 4 weeks please get back in touch.

We would like to thank our patients for all their offers of support and patience at this difficult time. As you can imagine the situation is changing quickly so please check this website for regular updates.

FIRE BULLETIN 13/07/17

We will continue to keep our website up to date with the latest news. Staff have been working really hard to put contingency plans into place quickly, and we would ask that you bear with us during this difficult time.

Premises:

Following the recent fire at Weybridge Hospital, which has left the building completely destroyed, more permanent accommodation for our practice has now been secured in Burwood Ward at Walton Hospital, Rodney Road, Walton on Thames for the foreseeable future. Please ensure you call us on the numbers provided below before making a visit to our new accommodation as we are not running our usual services. Over the next few days this will be a more limited service, including wound care, and we expect to be offering most services as normal from early next week.

Appointments:

For booked appointments, we will be calling/texting patients to confirm whether or not your appointment is able to go ahead as planned; for those less urgent appointments, we will rebook your appointment at a later date, and will be operating a triage system to determine patients with the most need. Please try to use alternative services wherever possible; you can get help and advice from NHS 111, your local pharmacist or if you need to see a healthcare professional you can use the Walk-in Services at Woking or Ashford Hospitals. We would urge people to think carefully about attending A&E unless you have a real emergency as services are likely to be particularly difficult during this time.

Telephones:

You are still able to call us using the practice’s usual telephone numbers on 01932 826025; 01932 826023. Please can we ask for your patience if you do need to call the practice as calls may take a while to be answered. We are only able to run a skeleton service for the next few days however, we would ask patients to only call if your need is urgent.

Prescriptions:

– If your usual chemist was Lloyds in the Health Centre please contact The Pharmacy on 01932 847868, Boots 01932 842738 on Weybridge High Street, Church Pharmacy on Queens Road 01932 842632 or Oatlands Pharmacy on Oatlands Drive 01932 842171.
– Any prescriptions or medication lost in the fire CAN be duplicated as the chemists have access to the electronic information.
– For new requests please contact your usual pharmacy who will be able to order prescriptions electronically for you.
– We are continuing to offer repeat prescriptions; please only urgent prescriptions at this time.

Current services being offered:

– EXTENDED HOURS: Due to the fire incident we are unable to provide our extended access clinics. The service will be resumed as soon as possible. We apologise for the inconvenience. OUR OPENING HOURS FOR THE FORSEEABLE FUTURE WILL BE MON-FRI 8.30am – 6:30pm. NO SATURDAY CLINICS ARE BEING OFFERED AT THIS TIME.
– We are currently only offering a doctor triage telephone service with hopes that a near normal service will resume from Monday 24th July.
– For the treatment room please call 07738 263092. They are only offering urgent blood tests for Church Street patients.

Walk in centre:

– The Walk in Centre has not moved with us. Please consider using the nearest NHS Walk in Centre for any minor illness or injuries. These are located at Woking Community Hospital and Ashford Hospital. They are open from 8am – 8pm every day.

Weybridge Hospital Help Line:

– Any patients who have been affected by the fire can call the Weybridge Hospital Helpline on 0203 297 7252, for updates on the service we are currently operating.

Registering new patients:

Church Street Practice regrets that it is not at present able to register NHS patients.

This decision has been taken following the fire incident at Weybridge Hospital and to ensure that we continue to safely provide NHS services to our currently registered patients.

The practice is not able to maintain a waiting list of patients who would like to register in the future.

Once we are able to commence accepting NHS registrations this information will be available at reception and on the website.

Parking:

– Please be aware we are now situated in a residential area. Please be respectful when parking.

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Next of Kin

Please ensure you give us the details of your Next of Kin, so we can have this recorded on your notes. You can do this by emailing churchstreet.practicemail@nhs.net or come to reception and speak to us. We need the name, contact details and relationship to you for your chosen Next of Kin.

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Updates to our Clinical Team

We are sad to report that Dr Katie Trathen leaves us in June, to move out of the area. She has been a great asset to our team and we will miss her.

We are working hard, in a difficult climate, to find a replacement for her. We have locum GPs in place to fill temporarily to gap she will leave behind.

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Diabetic Clinics – Update

We are pleased to announce that we have appointed a Diabetic Nurse – Elaine Hobbs – and a Clinical Pharmacist – Sanjeev Sudera – who share responsibility for the management of our diabetic patients. We apologise if you have been unable to make an appointment for review of your diabetes, but please contact us now if you feel you need an appointment. We will be calling all our diabetic patients for reviews in the usual way.

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Failed Appointments

During 2016, 526 patients did not attend their appointments. This figure has halved since 2015 and was improved by the introduction of our text reminder system last year. If we do not have your mobile phone number but you would like us to send you text reminders please provide our receptionists with your details. Thank you to our patients who attend their appointments or cancel in good time, please continue to do so as this allows us to make the most use of our appointment capacity.

 

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Diabetic Clinics

If you are a diabetic patient it is likely you have been unable to make an appointment for your review with our Diabetic Nurse over the last few weeks. Unfortunately due to circumstances beyond our control we have had no Diabetic Nurse in post since December, despite strenuous efforts to recruit. We are pleased to announce that our efforts have finally come to fruition and we will have a new staff in post from April. We are still endeavouring to engage bank staff to provide some clinics sooner. We apologise to any of our patients who have found this situation frustrating, and reassure you that our normal service should return before too long. If you have any concerns about your Diabetes please do not hesitate to make an appointment with your doctor for a review.

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CQC rates us as ‘Good’…

Click here to read our own review of the inspection held on 8th December 2015 and CQC’s findings. Please see our home page for the full CQC report.

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Meningitis B

Please see below a link to the NHS Choices website which contains useful information regarding the Meningitis B vaccine offered to children born after 1st May 2015, following a heightened interest and demand in the vaccination.

https://www.nhs.uk/conditions/vaccinations/pages/meningitis-b-vaccine.aspx

As per the NHS England Immunisation Programme, babies born after 1st May 2015 are in the eligible age group to receive a Men B vaccination as part of their routine primary immunisations.

Please note that any children born outside of the eligible timescale cannot receive the vaccine under the NHS. Parent who wish their children to receive the Men B vaccine must seek the vaccine privately from a private health care provider.

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Texting Service

We have now reinstated a new and improved texting service, which will send patients appointment reminders 1 week before and 24 hours before their next appointment. If you have not provided us with your mobile number, or you need to update it, please contact reception and they will change it for you. Alternatively, if you have online access, you can change your number and other personal details by logging in to your account and clicking on ‘update your details’.

We will be developing this service in the near future so we can send patients other important reminders, for example to book in for a flu jab if you are eligible.

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Patient Information Leaflet: Meeting Your Needs

Please read our leaflet ‘Meeting Your Needs’ which we hope you will find useful.

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Contact Details

Appointments (08:30-18:30):
01932 414248

Out of Hours:
111 (NHS 111)
Fax:
01932 505118

Email: churchstreet.practicemail@nhs.net
(For non urgent requests / queries)