FFT Results

*The results displayed above are between 11/11/2014 and the present day.

Friends & Family test (FFT)

We would like you to think about your recent experiences of our service and to answer 2 questions: (1) How likely are you to recommend our GP Practice to friends and family if they need similar care or treatment (choosing from 6 answers). (2) Please let us know the reason for the answer you have given (if possible please include in your answer what you think is good about the service we provide, what you think we do well and what could we do better – constructive suggestions for improvement would be helpful).

Please answer the very short survey on the home page to let us know what you think – a summary of the results will be published on our website. If you prefer to give us your answer in paper form then please use our new “Comments & Suggestion” form located at our Reception desk or attached CSP FFT Comment Suggestion form

If a patient is unable to answer the 2 questions either on our website or in paper form then a carer, friend or relative can assist or ask a member of our team to help. Information provided will be anonymous.

NHS England intends this process of gathering general feedback to be simple and straightforward and for the results to be used as a source of information for patients and the public.Friends Family Protocol

AN IMPORTANT REMINDER – please remember that we offer a complaints procedure which complies with NHS standards and if you have a specific issue about the care you have received then please contact us directly detailing your personal concerns or ask a member of staff to assist as the FFT is not an appropriate way to deal with your personal concerns. We attempt to resolve problems swiftly and take action as appropriate if we have failed to achieve the high standards we aim for Making your experiences count

Contact Details

Appointments (08:30-18:30):
01932 414248

Out of Hours:
111 (NHS 111)
Fax:
01932 505118

Email: churchstreet.practicemail@nhs.net
(For non urgent requests / queries)