From 19th March when we are closed patients should call the new NHS telephone service – NHS 111 by dialling 111. All calls are free from landlines and mobile phones. NHS 111 is a simple, free to call and easy to remember three digit number, available 24 hours a day, 365 days a year. NHS 111 directs patients to the service that is best able to meet your needs taking into account your locations, the time of the day you are calling and the capacity of local services.
You should dial 111 when it’s not a life threatening situation and is therefore less urgent than a 999 call; when you cannot see your own GP, for instance when we are closed or you are away from home. When you feel your medical problem cannot wait or are simply unsure of which service you require; when you require medical reassurance about what to do next.
This is a national programme being rolled out across the country with the aim of full implementation by October 2013.