We try to adopt as many practices and new IT systems as we can to make accessing our services as quick and easy as possible for our patients.
Don’t waste your time queuing at Reception when you just want to check in to see the doctor or nurse– use our quick and easy “touch” screen – there are instructions on the front of the automated check-in.
You can contact us by email to request prescriptions or ask for advice. For example: when you want to check what travel vaccines you’ve had and what you may need. Please note whilst our in-box is normally checked 4 times a day by Reception staff it is not suitable to ask for a home visit or urgent medical advice – please telephone the Practice.
A BIG reminder to our patients that requests for repeat prescriptions take up to 2 working days (remember we are closed at weekend but you can drop off or collect before 11am on Saturday morning). If you require a medication to be altered, a new medication added or request a medication that you haven’t requested for a while – it is necessary for the doctor to review your medication and your request may take longer. It is not possible for us to look for prescriptions on demand or earlier than 2 working days as there is potential for errors to occur. This is due to the volume of prescriptions we receive each day and there are also medical legal reasons why doctors cannot be disturbed during their surgery. Do not wait until your medication has run out before asking for a repeat prescription, especially when going on holiday – remember to order or collect your prescription in plenty of time. You can post , email, fax or deliver your request in person but we can’t take your request over the phone as errors can occur in verbal communication. To make your prescriptions easier why not talk to your local chemist about their free collection service. We can post the prescription to you but please enclose a SAE. Please note that we only give repeat prescriptions to the maximum of 2 months.
Have you applied yet to make your appointment with a doctor “on-line”? This is normally available 24 hours and saves you from waiting until the Practice is open or queuing to get through on the phone. Many of you have already applied for this service but have not yet collected your access forms – is this you?
We have put up a “Comments and Suggestions” box and would particularly value your feedback regarding any of our services, our appointment system etc – let us know what areas you think are good and let us have your suggestions for those areas you think require change.